Shipping Policy

Shipping Policy


Free Pick Up

Free In-Store Pick-Up is available to those who want to pick up their orders in our warehouse. Our location is 11891 Hammersmith Way, Richmond, BC, Canada V7A 5E5. To arrange an in-store pick-up, please contact us.

Pick up is only available from Monday to Friday, 10am to 5pm.

Free Local Shipping Requirement

Local deliveries are made from 10:30am to 5:00pm on weekdays.

We will contact you via email you provided at checkout to notify you on the day of our arrival. 

If you know you will not be available to receive your shipment ahead of time, please contact us soon 

Delivery Zone Free Shipping Requirement Flat Shipping Fee If Not Meet Requirement Estimated Delivery Time
Vancouver, Richmond, Burnaby, New Westminster Purchases over CAD $120 before tax $15 1-3 business days
West Vancouver, North Vancouver, Port Moody, Coquitlam, Port Coquitlam, Pitt Meadow, Surrey, White Rock, Delta Purchases over CAD $250 before tax $20 4-6 business days
Langley, Maple Ridge Purchases over CAD $450 before tax $25 7-9 business days


Local Delivery Instructions

We want to make sure all delivery is made safely and securely to you. 

  • For¬†apartments and condos, please contact us to confirm a delivery time after placing the order. Or we will hold your goods in our warehouse.

  • For¬†houses and businesses, we will leave the goods at your doorstep if no one is home unless you advise us otherwise.
*Please note, our drivers cannot help moving, so please prepare ahead, especially for large orders.


Cross Canada Deliveries & Tracking 

We provide shipping solutions to ALL CANADA by working with different couriers. Shipping costs will be charged according to the parcel weight and your location during checkout.

Please track your shipment using the tracking number provided and ensure that someone will be available at your shipping address to receive the delivery. Please call the appropriate courier that you choose during checkout with any questions or concerns.


Shipping Lead Time

Product Type Estimated Delivery Time
Regular products 1-9 business days
Pre-order products 12-16 weeks
Custom products 14-18 weeks