I placed an order, can I return it?
Yes! We want you to enjoy your shopping experience! If you are not 100% satisfied with your purchase, our returns policy allows you to return (most) products to us within 30 days of receiving your order. Just make sure the product(s) is in its original condition.
Conditions for returns & refund
In order for the Goods to be eligible for a return, please make sure that:- The product(s) were purchased in the last 30 days
- The product(s) are in the original packaging and in resalable condition
The following Goods cannot be returned or refunded:
- Personalized items
- On sale items
- Sample items
After 30 days?
We do not accept returns outside the 30-day period (i.e. after 30 days of receiving your order). If you make a return, we may send it back.
Return process
You are responsible for the cost of returning the goods to us.
If you would like to return your package, please contact us
- Via email: online@hdbiopak.com
- Via phone: +1 778-297-1248
- Via our online contact us form
The package should be returned to:
11891 HAMMERSMITH WAY
RICHMOND, BC, V7A 5E5
CANADA
*Kindly note, we cannot be held responsible for items damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the items or proof of received return delivery.
Once your return is received and inspected by our fulfillment center (usually within 2-3 business days) for damage or misuse, we will process the refund and a credit will be automatically applied to your original method of payment.
Please Note: It may take an additional 2 - 4 business days for your credit to post to your account. Shipping is non-refundable.
We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
I received defective, damaged items, missing items and / or incorrect items, what do I do?
Sorry to hear that! We do all we can to package items for safe delivery. If your items were damaged in transit, please contact us within 7 days of delivery of your order.
- Via email: online@hdbiopak.com
- Via phone: +1 778-297-1248
- Via our online contact us form
For defective, missing or incorrect items, please contact us immediately and we'd be more than happy to assist you with a return or exchange.
Occasionally, we may ask for photos and detailed information to resolve the issue thoroughly and efficiently.
What if I refuse the package?
Refunds will be given for refused packages less the shipping charges once packages are received by our warehouse.
Ways to save
Try samples first! We provide samples so you can test your food and drinks in our containers before purchasing a case or pallet. Feel them, test them out with your dishes, and show them to your team or your customers! By ensuring that our containers are a great match ahead of time, you can shop with confidence and avoid selecting things that won't work for your brand needs.